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Poornimak79's avatar
Poornimak79
Occasional Contributor
5 years ago
Solved

Test Complete (14.20) hangs after waiting for Page ("*").

Hi All

 

Recently we have upgraded to 14.20 and while running the scripts that were recorded in 14.0  i see that the Test Complete is hanging. 

i had to kill Test Complete and rerecord the scripts , it runs for the first time and when i run it again after siging out from my system it shows a message of "Waiting for Page ("*") and its  hanging again

 

can some one please advise on whats going on .

 

After upgrade do i need to follow any steps as i directly opened my project from the location.

 

Thank you

Poornima

  • kevin_kapell's avatar
    kevin_kapell
    5 years ago
    function CloseBrowserProcess(BrowserProcess)
    {
      Log["Event"]("Starting function CloseBrowserProcess with the browser " + BrowserProcess);
      //This function is used to close a specific browser processes that may still be running after doing a close command
      var process;
      switch(BrowserProcess)
      {
        case "btIExplorer":
        case -1:
        case "iexplore":
          process = Sys.WaitProcess("iexplore",2000);
          break;
       
        case "btChrome":
        case -3:
        case "chrome":
          process = Sys.WaitProcess("chrome",2000);
          break;
        case "btFirefox":
        case -2:
        case "firefox":
          process = Sys.WaitProcess("firefox",2000);
          break;
        case "btEdge":
        case -6:
        case "edge":
          process = Sys.WaitProcess("edge",2000);
          break;
        default:
          Log["Warning"]("Browser process not identified. Value = " + BrowserProcess);
          return false;
      }
     
      if (process.Exists)
      {
        Log.Event("Closing browser");
        process.Close();
        aqUtils.Delay(1000,"Delay for browser to be closed");
        if(process.Exists)
        {
          Log.Event("Terminating browser");
          process["Terminate"]();
        }
      }
      else
      {
        Log.Event("The browser does not appear to be running.");
      }
    }

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  • kevin_kapell's avatar
    kevin_kapell
    Frequent Contributor
    5 years ago

    If you are using IE11 then this is likely because the IE process is still running under the Smartbear App.

    When you hit this condition again use Task Manager to look if IE is running under SmartBear. If it Is, then you need to stop the IE process.

    You can avoid this (Most of the time) if you create and call a routine to stop all IE processes as part of your setup.

    Ihave a function to do that if you need it.

    • Poornimak79's avatar
      Poornimak79
      Occasional Contributor
      5 years ago

      Hi 

       

      Thank you , looks like that is what i am getting into.

      Can you please share the function.

       

      --Poornima

      • kevin_kapell's avatar
        kevin_kapell
        Frequent Contributor
        5 years ago
        function CloseBrowserProcess(BrowserProcess)
        {
          Log["Event"]("Starting function CloseBrowserProcess with the browser " + BrowserProcess);
          //This function is used to close a specific browser processes that may still be running after doing a close command
          var process;
          switch(BrowserProcess)
          {
            case "btIExplorer":
            case -1:
            case "iexplore":
              process = Sys.WaitProcess("iexplore",2000);
              break;
           
            case "btChrome":
            case -3:
            case "chrome":
              process = Sys.WaitProcess("chrome",2000);
              break;
            case "btFirefox":
            case -2:
            case "firefox":
              process = Sys.WaitProcess("firefox",2000);
              break;
            case "btEdge":
            case -6:
            case "edge":
              process = Sys.WaitProcess("edge",2000);
              break;
            default:
              Log["Warning"]("Browser process not identified. Value = " + BrowserProcess);
              return false;
          }
         
          if (process.Exists)
          {
            Log.Event("Closing browser");
            process.Close();
            aqUtils.Delay(1000,"Delay for browser to be closed");
            if(process.Exists)
            {
              Log.Event("Terminating browser");
              process["Terminate"]();
            }
          }
          else
          {
            Log.Event("The browser does not appear to be running.");
          }
        }