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Poornimak79's avatar
Poornimak79
Occasional Contributor
6 years ago

Test Complete (14.20) hangs after waiting for Page ("*").

Hi All   Recently we have upgraded to 14.20 and while running the scripts that were recorded in 14.0  i see that the Test Complete is hanging.  i had to kill Test Complete and rerecord the scripts...
  • kevin_kapell's avatar
    kevin_kapell
    6 years ago
    function CloseBrowserProcess(BrowserProcess)
    {
      Log["Event"]("Starting function CloseBrowserProcess with the browser " + BrowserProcess);
      //This function is used to close a specific browser processes that may still be running after doing a close command
      var process;
      switch(BrowserProcess)
      {
        case "btIExplorer":
        case -1:
        case "iexplore":
          process = Sys.WaitProcess("iexplore",2000);
          break;
       
        case "btChrome":
        case -3:
        case "chrome":
          process = Sys.WaitProcess("chrome",2000);
          break;
        case "btFirefox":
        case -2:
        case "firefox":
          process = Sys.WaitProcess("firefox",2000);
          break;
        case "btEdge":
        case -6:
        case "edge":
          process = Sys.WaitProcess("edge",2000);
          break;
        default:
          Log["Warning"]("Browser process not identified. Value = " + BrowserProcess);
          return false;
      }
     
      if (process.Exists)
      {
        Log.Event("Closing browser");
        process.Close();
        aqUtils.Delay(1000,"Delay for browser to be closed");
        if(process.Exists)
        {
          Log.Event("Terminating browser");
          process["Terminate"]();
        }
      }
      else
      {
        Log.Event("The browser does not appear to be running.");
      }
    }
kevin_kapell's avatar
kevin_kapell
Frequent Contributor
6 years ago

If you are using IE11 then this is likely because the IE process is still running under the Smartbear App.

When you hit this condition again use Task Manager to look if IE is running under SmartBear. If it Is, then you need to stop the IE process.

You can avoid this (Most of the time) if you create and call a routine to stop all IE processes as part of your setup.

Ihave a function to do that if you need it.

  • Poornimak79's avatar
    Poornimak79
    Occasional Contributor
    6 years ago

    Hi 

     

    Thank you , looks like that is what i am getting into.

    Can you please share the function.

     

    --Poornima

    • kevin_kapell's avatar
      kevin_kapell
      Frequent Contributor
      6 years ago
      function CloseBrowserProcess(BrowserProcess)
      {
        Log["Event"]("Starting function CloseBrowserProcess with the browser " + BrowserProcess);
        //This function is used to close a specific browser processes that may still be running after doing a close command
        var process;
        switch(BrowserProcess)
        {
          case "btIExplorer":
          case -1:
          case "iexplore":
            process = Sys.WaitProcess("iexplore",2000);
            break;
         
          case "btChrome":
          case -3:
          case "chrome":
            process = Sys.WaitProcess("chrome",2000);
            break;
          case "btFirefox":
          case -2:
          case "firefox":
            process = Sys.WaitProcess("firefox",2000);
            break;
          case "btEdge":
          case -6:
          case "edge":
            process = Sys.WaitProcess("edge",2000);
            break;
          default:
            Log["Warning"]("Browser process not identified. Value = " + BrowserProcess);
            return false;
        }
       
        if (process.Exists)
        {
          Log.Event("Closing browser");
          process.Close();
          aqUtils.Delay(1000,"Delay for browser to be closed");
          if(process.Exists)
          {
            Log.Event("Terminating browser");
            process["Terminate"]();
          }
        }
        else
        {
          Log.Event("The browser does not appear to be running.");
        }
      }
      • Poornimak79's avatar
        Poornimak79
        Occasional Contributor
        6 years ago

        Thank you