Hi Kavitha,
To help us investigate the problem, please follow the steps below:
1. Download a free trial version of AQtime 6, which is our profiling tool, from our web site. The trial can be requested
here.
2. Install the tool.
3. Start AQtime.
4. Select the 'File | New Project From Module...' main menu item.
5. In the Open File dialog, select the TestComplete.exe file and click Open.
6. Take a look at the AQtime toolbar - there is a combo box. Open it and select the "Tracing | Exception Trace Profiler" item.
7. Select the "Options | Options..." main menu command - the Options dialog will appear.
8. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
9. Click the Run toolbar button (the green arrow) or press F5 to start the profiling.
10. AQtime will start TestComplete and trace all exceptions that will occur in the application until it is closed.
11. Reproduce the problem in TestComplete.
12. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
13. Save the panel's contents to an HTML file and send me the file via our [url=
http://www.automatedqa.com/support/message/]Contact Support form.
Also, please record a video demonstrating the issue and
send it to us. To record a video, you can use
Jing - a free screen capture tool.
