Not able to open the licensed version TestComplete application after Installation

[Ranjith1]

From last three months I am using TestComplete in this machine and I also have a active floating License,  due to some problem I have re-installed the OS.

Now I installed TestComplete from "https://manage.smartbear.com"  and when I tried to open the Application, I am unable to open the application and getting following options and the same screenshot I have attached for your reference to activate the license.

May I know how to resolve this issue. please help me to resolve the issue

[rraghvani]

See Getting Help With Licenses

[SBegley]

Hi @Ranjith1 

Please see the following link on the requirements for accessing SLM from TestComplete, you may need to check the network and ensure the following arent blocked;

Requirements

Currently, all the control over license use is performed by the SmartBear license servers available 24×7. The computer where you are running TestComplete must have permanent access to these servers. That is, the proxies and firewalls running in your network should allow connection to them:

• https://manage.smartbear.com:443
• https://api.slm.manage.smartbear.com:443
• https://api.id.smartbear.com:443

In case a network glitch happens, TestComplete is smart enough to understand the cause and to remain functioning long enough to let your system administrators fix the issue.

Kind Regards,

Shane

[kitaitoa]

Hi @Ranjith1 ,

I had the same issue and I installed the new version 15.48.1, and it fixed mine

Look at the bug fix : 

https://support.smartbear.com/testcomplete/docs/general-info/whats-new.html

good luck