Not able to open the licensed version TestComplete application after Installation

Question

From last three months I am using TestComplete in this machine and I also have a active floating License, due to some problem I have re-installed the OS.

Now I installed TestComplete from "https://manage.smartbear.com" and when I tried to open the Application, I am unable to open the application and getting following options and the same screenshot I have attached for your reference to activate the license.

May I know how to resolve this issue. please help me to resolve the issue

rraghvani · Answer

See&nbsp;Getting Help With Licenses

sbegley · Answer

Hi&nbsp;Ranjith1&nbsp;
&nbsp;
Please see the following link on the requirements for accessing SLM from TestComplete, you may need to check the network and ensure the following arent blocked;
&nbsp;
Requirements

Currently, all the control over license use is performed by the SmartBear license servers available 24×7. The computer where you are running TestComplete must have permanent access to these servers. That is, the proxies and firewalls running in your network should allow connection to them:

https://manage.smartbear.com:443
https://api.slm.manage.smartbear.com:443
https://api.id.smartbear.com:443

In case a network glitch happens, TestComplete is smart enough to understand the cause and to remain functioning long enough to let your system administrators fix the issue.
&nbsp;
Kind Regards,
Shane

kitaitoa · Answer

Hi Ranjith1&nbsp;,&nbsp;I had the same issue and I installed the new version 15.48.1, and it fixed mineLook at the bug fix :&nbsp;https://support.smartbear.com/testcomplete/docs/general-info/whats-new.htmlgood luck&nbsp;&nbsp;

Forum Discussion

Not able to open the licensed version TestComplete application after Installation

Requirements

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