My colleague Shirin Akberali is not being allowed to start a new topic.

[RichBopp]

Clearly I'm able to enter an new topic, but Shirin does not get the fields needed to start one.  See the below screen shot to see what she sees on the New Message page.

Any idea's?

[tristaanogre]

@sonya_m or @TanyaYatskovska 

Any thoughts?

[TanyaYatskovska · Accepted solution]

Hi RichBopp ,

This may happen if Shirin didn't confirm the email address after creating the community account.

I've just sent an email with the confirmation link to Shirin one more time. 

[RichBopp]

Tanya,

Worked like a charm.  Shirin is now good to go.

Thank you very much,

Rich

[TanyaYatskovska]

It's great to hear. Welcome to the SmartBear Community, @Shirin!