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sguda's avatar
sguda
Regular Contributor
13 years ago

My colleague uninstalled TestComplete8.0 and want to install again.

Hi,



On My Colleague's machine, we installed TestComplete 8.0. She tried to upgrade it to 8.20. When we clicked on 8.20 install link, it is running some blank screen dos program and closing in a second.

But we didn't see the TestComplete upgraded to 8.20.



Now she uninstalled the TestComplete 8.0, So she doesn't have Test Complete 8.0 on her machine. But the license shows still activated.



We want to know how to deactivate this license and install Test Complete 8.20 again on the machine.





Please help us with this as soon as possible.

4 Replies

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  • AlexanderM's avatar
    AlexanderM
    Staff
    13 years ago

    Hi Sri,





    Brian has replied to your colleague within the M0085659 support case. Please continue working with him there.
  • sguda's avatar
    sguda
    Regular Contributor
    13 years ago
    You said Brian has responded to my colleague. How or where do I check the response for the support case  M0085659.  
  • YMinaev's avatar
    YMinaev
    Staff
    13 years ago
    Hi,



    The reply was sent via e-mail. Your colleague should be able to find it in her incoming mail (subject: "RE: [Issue# M0085659] Web Submission - Problem installing latest version of Test Complete").