Looking for possible solutions to error: Test runner exit code: -10 Unable to create a user session

I configured a Jenkins agent, and build job to launch my test cases from the pipeline. Everything has been configured according to the documentation, the build job is very simple: git pull, then execute testcomplete in interactive mode to run some tests by tag name. 

The git pull is executed properly, but at the step that testcomplete is executed this error appears: [TestComplete] Test runner exit code: -10 (Unable to create a user session).

The build job is configured to use an interactive session and all pop ups have been disabled according to the documentation. 

I want to ask to whoever configured their jenkins pipelines: if you had this error, which was the problem and how did you solve it?

Thanks.