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Failed to start TCHookX86.exe and can't find this exec program on TC14.

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Bingo
Contributor

Failed to start TCHookX86.exe and can't find this exec program on TC14.

When I start the testcomplete 14 . The dialog will appear and close it , testcomplete will close. we use float license for testcomplete14. --------------------------- TestComplete --------------------------- Failed to start the 'C:\Program Files (x86)\SmartBear\TestComplete 14\Bin\TCHookX86.exe' process: The system cannot find the file specified. TestComplete will be closed. --------------------------- OK ---------------------------
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Bingo
Contributor

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

The reason is antivirus delete the .exe file which is from smartbear customer team.

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6 REPLIES 6
tristaanogre
Community Hero

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

Try a repair install of TC 14 on the machine in question.  It sounds like something got messed up in the registry or in the file installations.


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TanyaYatskovska
Community Manager

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

Also, it makes sense to try starting TestComplete as an Administrator.

 

@Bingo, let us know if the issue wasn't resolved - we will be happy to assist more.

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager


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Bingo
Contributor

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

Yeah, I have a try. But it can't solve my problem. Thanks.

Bingo
Contributor

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

Thank you a lot. But reinstall can't solve this problem. I will try other ways.

TanyaYatskovska
Community Manager

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

Hi @Bingo,

Sad to hear this. If any of the posted suggestions don't help, I recommend that you contact our Support Team. I'm sure they will help you find the solution. You can reach out to them here:

https://support.smartbear.com/message/?prod=TestComplete

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager


Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Bingo
Contributor

Re: Failed to start TCHookX86.exe and can't find this exec program on TC14.

The reason is antivirus delete the .exe file which is from smartbear customer team.

View solution in original post

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