problem to instrument an App

Hi,

> How can i fix this problem.

If the problem is caused by the mentioned reasons, then follow instructions provided. Otherwise you may try to contact Support via the https://support.smartbear.com/message/?prod=TestComplete form.

Note, despite the fact that Support guys are extremely knowledgeable and helpful, they are neither oracles nor clairvoyants, so the less information you are providing in your question, the less helpful and detailed answer you may get.