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"Input/Output error occurred in secure storage area of HASP SL key

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Occasional Contributor

"Input/Output error occurred in secure storage area of HASP SL key

We had a successful implementation of License Manager and Test complete.  When we moved our host to a new location and changed the IP address we are not seeing the Sentinel license keys.  

 

Also we are seing the error below

"Input/Output error occurred in secure storage area of HASP SL key or a USB error occurred when communicating with a HASP HL key. Error code: hasp_update, 43"

 

Our networking is set up correctly but we are not communicating.  We do not have any firewall blocking our communication.

1 ACCEPTED SOLUTION

Accepted Solutions
Occasional Contributor

Re: "Input/Output error occurred in secure storage area of HASP SL key

Issue was resolved by uninstalling our license manager and reinstalling the updated license manager from the web.  We are up and running

View solution in original post

6 REPLIES 6
Community Hero

Re: "Input/Output error occurred in secure storage area of HASP SL key

This is probably something you'll need to work with SmartBear support directly on as it involves moving keys and licenses across machines.  Basically, the key is locked to the hardware... moving the sentinal software and such to the new machine with a new IP "broke" that lock hence no available keys.


Robert Martin
[Community Expert Group]
Please consider giving a Kudo if I write good stuff
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Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
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Community Hero

Re: "Input/Output error occurred in secure storage area of HASP SL key

Hi,

 

In addition to Robert's reply, https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html article (and the whole help section) might help...

 

Regards,
Alex
[Community Expert Group]
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Occasional Contributor

Re: "Input/Output error occurred in secure storage area of HASP SL key

Thanks for the insight. We are still waiting on a call from support.  We did not move the license manager to a new machine.  We only moved the machine to a new location and changed the IP address of the License Manager.

Our test complete VM IP addresses also changed.  

Would that be a problem with licensing or a configuration issue.  

Community Hero

Re: "Input/Output error occurred in secure storage area of HASP SL key

Changing the IP of the License Manager machine pretty much "moves" it to a new machine, even if it's not, really, a new machine.  Suffice it to say, direct support is your best option here.


Robert Martin
[Community Expert Group]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Extensions available
Occasional Contributor

Re: "Input/Output error occurred in secure storage area of HASP SL key

seeing a message: currently, a network-enabled Sentinel protection key is not connected to this License Manager

Occasional Contributor

Re: "Input/Output error occurred in secure storage area of HASP SL key

Issue was resolved by uninstalling our license manager and reinstalling the updated license manager from the web.  We are up and running

View solution in original post

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