Forum Discussion

dagb60bear's avatar
dagb60bear
Occasional Contributor
6 years ago
Solved

"Input/Output error occurred in secure storage area of HASP SL key

We had a successful implementation of License Manager and Test complete.  When we moved our host to a new location and changed the IP address we are not seeing the Sentinel license keys.     Also w...
  • dagb60bear's avatar
    dagb60bear
    6 years ago

    Issue was resolved by uninstalling our license manager and reinstalling the updated license manager from the web.  We are up and running

tristaanogre's avatar
tristaanogre
Esteemed Contributor
6 years ago

This is probably something you'll need to work with SmartBear support directly on as it involves moving keys and licenses across machines.  Basically, the key is locked to the hardware... moving the sentinal software and such to the new machine with a new IP "broke" that lock hence no available keys.

dagb60bear's avatar
dagb60bear
Occasional Contributor
6 years ago

Thanks for the insight. We are still waiting on a call from support.  We did not move the license manager to a new machine.  We only moved the machine to a new location and changed the IP address of the License Manager.

Our test complete VM IP addresses also changed.  

Would that be a problem with licensing or a configuration issue.