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VFixed's avatar
VFixed
Contributor
9 years ago

Unable to check for updates now, because you are not connected to the internet

I am on TC 11.11.1064.7

 

Receiving the error above when attempting to check for updates. If I click the HELP button, this is the resulting URL. I have internet connectivity as shown by the fact I can post here.

 

 

mk:@MSITStore:C:\Program%20Files%20(x86)\SmartBear\TestComplete%2011\Help\TestComplete11.chm::/Topics/Messages/Message_Cannot_check_for_updates_now.htm%20-#rand=0.8306160455003185&iit=1444837085264&tmr=load%3D1444837084121%26core%3D1444837084160%26main%3D1444837085262%26ifr%3D1444837085265&cb=0&cdn=0&kw=Page%20Not%20Found%3B404&ab=-&dh=mc.yandex.ru&dr=&du=http%3A%2F%2Fmc.yandex.ru%2Fwatch%2F30609192%2F&href=http%3A%2F%2Fmc.yandex.ru%2Fwatch%2F30609192%2F&dt=Kronos%20Incorporated%20-%20404%20-%20Page%20Not%20Found&dbg=0&cap=tc%3D0%26ab%3D0&inst=1&jsl=1&prod=undefined&lng=en-US&ogt=description%2Ctitle%2Curl%2Csite_name%2Ctype%3Darticle%2Cimage&pc=men&pub=kronosinc&ssl=0&sid=561e76dcff0410bd&srpl=1&srcs=1&srd=1&srf=0.01&srx=1&ver=300&xck=0&xtr=0&og=image%3Dhttp%253A%252F%252Fwww.kronos.com%252Fimages%252Fkronos-icon.jpg%26type%3Darticle%26site_name%3DKronos%2520Incorporated%26url%3Dhttp%253A%252F%252Fwww.kronos.com%252F404.aspx%26title%3DKronos%2520Incorporated%2520-%2520404%2520-%2520Page%2520Not%2520Found%26description%3DKronos%2520Incorporated%2520-%2520404%2520-%2520Page%2520Not%2520Found&csi=undefined&toLoJson=uvs%3D561e76dca81ad954000%26chr%3Dwindows-1252%26md%3D0%26vcl%3D0&rev=v3.0.4-wp&ct=1&xld=1&xd=1

4 Replies

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  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    Hi Vfixed,

     

    TestComplete 11.11 is the latest product version. So, TestComplete installed on your computer is up to date. As for the error, I’ve passed this information to our Documentation team so they could fix it.

     

    • qtrolazyg's avatar
      qtrolazyg
      Contributor
      9 years ago

      I just manually installed the latest TestComplete (v.011.20.1491.7) and I get the error "Unable to check for updates now, because you are not connected to the Internet".  Is this still an outstanding issue?

      • VFixed's avatar
        VFixed
        Contributor
        9 years ago

        qtrolazyg

         

        The issue on my machine is that my company was blocking the SB URL that is used to check for updates. I worked with my IT team and SB support to get that issue 

         

        Sadly I have a brand new issue when checking for updates and have opened a trouble ticket for it.