Forum Discussion

VFixed's avatar
VFixed
Contributor
9 years ago

Unable to check for updates now, because you are not connected to the internet

I am on TC 11.11.1064.7   Receiving the error above when attempting to check for updates. If I click the HELP button, this is the resulting URL. I have internet connectivity as shown by the fact I ...
TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)
9 years ago

Hi Vfixed,

 

TestComplete 11.11 is the latest product version. So, TestComplete installed on your computer is up to date. As for the error, I’ve passed this information to our Documentation team so they could fix it.

 

  • qtrolazyg's avatar
    qtrolazyg
    Contributor
    9 years ago

    I just manually installed the latest TestComplete (v.011.20.1491.7) and I get the error "Unable to check for updates now, because you are not connected to the Internet".  Is this still an outstanding issue?

    • VFixed's avatar
      VFixed
      Contributor
      9 years ago

      qtrolazyg

       

      The issue on my machine is that my company was blocking the SB URL that is used to check for updates. I worked with my IT team and SB support to get that issue 

       

      Sadly I have a brand new issue when checking for updates and have opened a trouble ticket for it.

       

       

      • qtrolazyg's avatar
        qtrolazyg
        Contributor
        9 years ago

        Thanks for the update.  It may be our firewall that is blocking, but haven't been able to confirm it. (yet)