Forum Discussion
aalikhalid
Contributor
So after doing the last upgrade, here are the steps when I followed did not run into a roadblock:
- Deactivate the license. If you have to go through manual deactivation, I don’t have a solution for that
- Important: Once deactivated, confirm the license has been deactivated on your SmartBear account’s license page. If the license is not deactivated and you uninstall, that’s going to take some time to rectify
- Restart the machine / VM (so the license manager service is not running)
- Uninstall TestComplete
- Upgrade Chrome in case it is not updated yet to latest version
- Restart the machine / VM
- Install the new TestComplete version
- Activate the license
- Run Chrome and make sure the TestComplete extension is enabled
- If not, go the Chrome patch page on SmartBear’s website and download the latest patch for TestComplete and Chrome version, install it and test again
Again, this is not the way suggested by SmartBear's support, but by hit and trial this is what I have found to cause less problems.
Marsha_R
7 years agoChampion Level 3
So you've contacted Support about this or are you just working from the support pages?
I would bug Support directly until you get a better resolution than this. I've never had to go through that many steps to upgrade.
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