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Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

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Contributor

Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

Please help me.

 

When connected over a remote desktop on WINDOWS 10 PC (with Testcomplete 11.20 version 1491) , a black box (see on picture) always flickers when you run a test (or recording test) a textbox click action.

 

If I run the test directly on the monitor, without a remote connection, the black box is not displayed ..

 

Some advice how to solve it? Note: everything is ok on windows 7 and on same Testcomplete version

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Community Manager

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

@David91 thank you for clarifying this.

You can try the following - take a screenshot or record a short video on the machine where TestComplete is installed. My best guess is - you won't see the black box.

As I said previously, this should not affect your tests in any way Smiley Happy


Sonya Mihaljova
Community and Education Specialist

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View solution in original post

8 REPLIES 8
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Community Hero

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

I suggest contacting Support directly with this question.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete

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Community Manager

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

Thank you Marsha!

 

Hi @David91 , I see that the prodcut version is quite outdated. Could you try updating to the newer version and check if the issue is still there for Windows 10? 

If that doesn't help then please follow Marsha's advice of contacting support.

Thank you.


Sonya Mihaljova
Community and Education Specialist

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Contributor

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

I try version 12 and 14, but still same problem. I so update gpu on remote pc...
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Community Manager

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

@David91 I see.

As far as I understand, this black box is an artifact related to the remote desktop connection, not TestComplete itself. So, most probably it does not affect the remote machines where the tests are actually running. 

So, it should not affect the testing.

 

Could you please clarify the issue. Are you facing any errors or freezes because of that black box?


Sonya Mihaljova
Community and Education Specialist

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Contributor

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

It doesn't affect the tests yet. This happens only when recording and playing tests.. when I click into the text box without testcomplete, it is all OK

 

Thank you.

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Community Manager

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

@David91 thank you for clarifying this.

You can try the following - take a screenshot or record a short video on the machine where TestComplete is installed. My best guess is - you won't see the black box.

As I said previously, this should not affect your tests in any way Smiley Happy


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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Contributor

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

If i run test on PC with TC .. so, i dont see black box ..(playing or recording test) BALCK BOX only visible via Remote desktop and only for TF playing and recording test)

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Community Manager

Re: Black Box only after click to textbox via Remote desktop - WINDOWS 10 RMD

@David91 the thing is - it looks like this black box doesn't really exist on the tested machine. It's only shown in the remote desktop window.

 

To be absolutely sure that the black box does not affect your testing, please make your test log a picture of the tested application window when the text box appears on the screen (when you see the black box via the RDP).

 

I'm attaching a video demonstrating how to do this. The result log will contain the actual image of the window, which shouldn't have the black box.


Sonya Mihaljova
Community and Education Specialist

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