I am not able to activate my soapUI NG license with the license key provided to me.

[Sugat]

Hi Folks,

I tried activating my license but without any success. Now I am trying to activate license in offline mode and is asked to send email to smart bear with following information.

License Number: [2017-04-01 00:00:00] redacted by moderator [1]

Activation Key: redacted by moderator

Host Name: LAPTOP-HJLHULUF

User Name: Sugat Supkota

Timestamp: 1491178765026

I am hoping to get confirmation file with activation file. Any help with activating my soapUI license will be appreciated.

Thanks,

Sugat Sapkota

[fredsvar]

Hi,

From the screenshot it looks like it has already been activated (yesterday). Some more details of the steps you have taken would be useful but I suggest that you contact our support team and they can probably help you. 

Regards, 

Fredrik

[Sugat · Accepted solution]

Issue is solved. Support helped me re activate my license. First I removed the content of .soapui folder except plugins folder contained inside .soapui folder. Then I activated license using normal online method. It worked!