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Sugat's avatar
Sugat
New Contributor
8 years ago
Solved

I am not able to activate my soapUI NG license with the license key provided to me.

Hi Folks,

 

I tried activating my license but without any success. Now I am trying to activate license in offline mode and is asked to send email to smart bear with following information.

 

License Number: [2017-04-01 00:00:00] redacted by moderator [1]

Activation Key: redacted by moderator

Host Name: LAPTOP-HJLHULUF

User Name: Sugat Supkota

Timestamp: 1491178765026

 

I am hoping to get confirmation file with activation file. Any help with activating my soapUI license will be appreciated.

 

Thanks,

Sugat Sapkota

  • Sugat's avatar
    Sugat
    8 years ago

    Issue is solved. Support helped me re activate my license. First I removed the content of .soapui folder except plugins folder contained inside .soapui folder. Then I activated license using normal online method. It worked!

2 Replies

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  • fredsvar's avatar
    fredsvar
    SmartBear Alumni (Retired)
    8 years ago

    Hi,

     

    From the screenshot it looks like it has already been activated (yesterday). Some more details of the steps you have taken would be useful but I suggest that you contact our support team and they can probably help you. 

     

    Regards, 

    Fredrik

    • Sugat's avatar
      Sugat
      New Contributor
      8 years ago

      Issue is solved. Support helped me re activate my license. First I removed the content of .soapui folder except plugins folder contained inside .soapui folder. Then I activated license using normal online method. It worked!