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Gaya123's avatar
Gaya123
Occasional Contributor
3 years ago
Solved

Cannot Import Project

Projects- When I click File --> Import Project , Ready API 3.10.0 tool doesn't show the file dialog box to select the available project

  • sonya_m's avatar
    sonya_m
    3 years ago

    Looks like the case was resolved successfully for you Gaya123 !

     

    Let me quote our support engineer on this:

     

    >>

    The exception you encountered is a generic issue that some users face during the ReadyAPI exploitation. The possible causes of the issue are described here: link [https://support.smartbear.com/readyapi/faq/some-java-specific-os-environment-variables-cause/]. Considering that you confirmed the use of HP UFT software, there is a high possibility that it's caused by specific OS environments.
    We recommend removing these variables and trying without them. You can always set them back later.

    <<

11 Replies

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  • mattb's avatar
    mattb
    Staff
    3 years ago

    Does this issue still persist?  Or was it resolved 

    Sometimes the file dialog hides behind the ReadyAPI console.

    • richie's avatar
      richie
      Community Hero
      3 years ago
      Im running v3.10 and the 'Select Project File' dialog launches fine on mine

      Ta

      Rich
    • Gaya123's avatar
      Gaya123
      Occasional Contributor
      3 years ago
      Issue still persist. Can you do support on this?

      Thanks & Regards,
      Gayathri
    • Gaya123's avatar
      Gaya123
      Occasional Contributor
      3 years ago
      Still the issue exists. Actually I installed Ready API 3.9.2 with Admin credentials, then updated the latest version using my credentials. So it installed two instances of Ready API on same machine. And then I uninstalled the old version with the help of admin but then also I couldn't import the project .
  • endrju's avatar
    endrju
    New Contributor
    3 years ago

    I have exactly same problem, SmartBear support, please assist.

     

    Gaya123 are you working on Local Machine or Virtual Machine?

    • Gaya123's avatar
      Gaya123
      Occasional Contributor
      3 years ago
      Hi,

      I have raised the support incident Case : 00493808

      Thanks
      • sonya_m's avatar
        sonya_m
        SmartBear Alumni (Retired)
        3 years ago

        Looks like the case was resolved successfully for you Gaya123 !

         

        Let me quote our support engineer on this:

         

        >>

        The exception you encountered is a generic issue that some users face during the ReadyAPI exploitation. The possible causes of the issue are described here: link [https://support.smartbear.com/readyapi/faq/some-java-specific-os-environment-variables-cause/]. Considering that you confirmed the use of HP UFT software, there is a high possibility that it's caused by specific OS environments.
        We recommend removing these variables and trying without them. You can always set them back later.

        <<