Forum Discussion

Gaya123's avatar
Gaya123
Occasional Contributor
4 years ago

Cannot Import Project

Projects- When I click File --> Import Project , Ready API 3.10.0 tool doesn't show the file dialog box to select the available project
  • sonya_m's avatar
    sonya_m
    4 years ago

    Looks like the case was resolved successfully for you Gaya123 !

     

    Let me quote our support engineer on this:

     

    >>

    The exception you encountered is a generic issue that some users face during the ReadyAPI exploitation. The possible causes of the issue are described here: link [https://support.smartbear.com/readyapi/faq/some-java-specific-os-environment-variables-cause/]. Considering that you confirmed the use of HP UFT software, there is a high possibility that it's caused by specific OS environments.
    We recommend removing these variables and trying without them. You can always set them back later.

    <<

endrju's avatar
endrju
New Contributor
4 years ago

I have exactly same problem, SmartBear support, please assist.

 

Gaya123 are you working on Local Machine or Virtual Machine?

    • endrju's avatar
      endrju
      New Contributor
      4 years ago

      mattb have done that already, Case #00493668.

      Thanks

  • Gaya123's avatar
    Gaya123
    Occasional Contributor
    4 years ago
    I am working on local machine
  • Gaya123's avatar
    Gaya123
    Occasional Contributor
    4 years ago
    Hi,

    I have raised the support incident Case : 00493808

    Thanks
    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      4 years ago

      Looks like the case was resolved successfully for you Gaya123 !

       

      Let me quote our support engineer on this:

       

      >>

      The exception you encountered is a generic issue that some users face during the ReadyAPI exploitation. The possible causes of the issue are described here: link [https://support.smartbear.com/readyapi/faq/some-java-specific-os-environment-variables-cause/]. Considering that you confirmed the use of HP UFT software, there is a high possibility that it's caused by specific OS environments.
      We recommend removing these variables and trying without them. You can always set them back later.

      <<

      • Gaya123's avatar
        Gaya123
        Occasional Contributor
        4 years ago
        Yes case is resolved, Thanks