Forum Discussion

Possum's avatar
Occasional Contributor
2 months ago

Unable to access any Zephyr URLs

Today my colleague is unable to log in to anything with a Zephyr URL. She gets the "broken" message below. Tried various browsers (Chrome, Edge, FF), cleared browsing data, ran Windows diagnostics, tried incognito. I'm posting this for my coworker, as she cannot even load this community page. It says ERR_SSL_Protocol_Error


1 Reply

  • D0UG's avatar
    Community Manager

    Hi Possum

    We are aware of an issue preventing some users from accessing the domain and subdomains. This issue affects users of specific internet service providers (ISPs), primarily Xfinity users who leverage the Xfinity Advanced Security technology. To access the domain, users must disable Advanced Security for their network. We have contacted Xfinity to resolve this issue and await a resolution. To disable the Advanced Security, follow the instructions provided at