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BBMI's avatar
BBMI
Occasional Contributor
5 years ago

Windows 7: installation TC 14.40 failed error 1603

Hello, my PC configurations: - Windows 7 service pack1 - Intel pentium 3 GHZ - 4 GB RAM - OS 32 and 64 bit OS ==> installation of all versions of TestComplete until 14.30: OK However, the inst...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Thank you Marsha for looking into this!

     

    BBMI I found your support case (#00443693), and see that the Support Team identified this as a known issue that seems to be machine-specific. The current workaround is to stay on v. 14.30 until a fix is found. I will mark this as a temporary solution here. Please share the final result with the Community too, when you have it. Thank you.

     

BBMI's avatar
BBMI
Occasional Contributor
5 years ago

Hello,
thank you Marsha for your answer.

1- I am on a WINDOWS 7 machine, I install and uninstall all versions of TC / TE up to version 14.30 without any problem. However, the installation of version 14.40 or 14.50 never succeeded.
2- I did a second installation test on a second WINDOWS 7 machine, the result is identical, that is, until version 14.30 no problem, but, versions 14.40 and 14.50 without success.
3- I did a 3rd installation test on a 3rd WINDOWS 10 machine: with success
4- I did a 4th installation test on a 4th WINDOWS 10 machine: with success

regarding the recommendations of the site https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-during-installation, nothing has changed .

Is this problem perhaps related to the incompatibility of TC / TE 14.40 / 14.50 with WIndows 7? and yet on the website https://support.smartbear.com/testcomplete/docs/general-info/system-requirements.html everything is compatible.

Thanks for your help.
Regards,

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      5 years ago

      Thank you Marsha for looking into this!

       

      BBMI I found your support case (#00443693), and see that the Support Team identified this as a known issue that seems to be machine-specific. The current workaround is to stay on v. 14.30 until a fix is found. I will mark this as a temporary solution here. Please share the final result with the Community too, when you have it. Thank you.

       

      • BBMI's avatar
        BBMI
        Occasional Contributor
        5 years ago

        Merci Sonya, dès que j'aurai la solution pour les versions 14.40&14.50 de TC&TE je la communiquerai.