Forum Discussion

thilakasiri1978's avatar
thilakasiri1978
Occasional Contributor
12 years ago

Verification failed - Server Not Started

I try to connect to a host machine using TestComplete10 and I'm getting the 'Server Not Started' error. I read the articles and followed the exact steps but couldn't resolved the issue.

 

- SlavePC is accessible through RDP

- I can connect to SlavePC from Master via Remote Desktop Connection

- Firewalls is allow for both TestComplete and TestCompleteServices for all the ports on both Master and Slave

- Master and Slave have the same TestComplete version.

- UAC is disabled on both machines.

- TestCompleteService10.exe and TestComplete10 is running on SlavePC.

- TestComplete can be started manually without any problems.

2 Replies

  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    12 years ago
    Hi Surendra,

     


    As far as I see, you contacted our TestComplete Customer Care team. Their reply is below. Jose, you can try performing these troubleshooting steps:


     




    First of all, please reboot all master and slave machines involved in distributed testing. After this, try verifying the hosts again.


     


    If this doesn't help, please check whether TestComplete 10 Service is running on your slave machines. To do this, please follow the steps below: 


    1. Click Start, Run, type "services.msc", and click OK.


     


    2. Locate TestComplete 10 Service on the Services list and check its status. 


     


    3. If the target service is not running, right-click the service and select Run.


     


    4. If the service is running, but the problem persists, try restarting the service. To do this, right-click the service and select Restart.


     


     


     


    If the recommendations above do not help, please collect some information using the steps below:


     


    1. Download TCPView, which is a free tool, from here:


     



     


    It doesn't require installation: just unzip the archive and run the "Tcpview.exe" executable.


     


    2. Run TestComplete on the master machine and TestExecute (or TestComplete) on the slave one.


     


    3. Run the TCPView utility on the master machine, select "File | Save As...", and save TCPView's data to a file.


     


    4. Run the TCPView utility on all slave machines, select "File | Save As..." and save TCPView's data to another file.


     


    5. Send me all the files.