VDIs not able to find floating license but Desktop are ok

Question

HI All,&nbsp;&nbsp;We have issue with Floating license that in our organization VDI machine as not able to open the testcomplete because they are not able to find the floating license but desktops are ok.&nbsp;License server is hosted on VDI machine which has both 14 and 15 version of testcomplete installed.1947 port is open on Server machine&nbsp;Thanks

rraghvani · Answer

If the port is being blocked, then check your firewall settings. Also, your screenshots are too small to read

abrar22 · Answer

Firewall settings of Server where its hosted or the clients which are trying to access it. Sending the screenshots againVDI:&nbsp;&nbsp;Desktop&nbsp;&nbsp;&nbsp;

marsha_r · Answer

Here are some troubleshooting steps that may help:
&nbsp;
https://support.smartbear.com/testcomplete/docs/licensing/key-based/how-to/general/using-testcomplete-in-cloud-computing.html

rraghvani · Answer

And also,&nbsp;https://support.smartbear.com/testcomplete/faq/how-to-check-if-port-1947-is-used-by-another-appli/&nbsp;

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VDIs not able to find floating license but Desktop are ok

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