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- tarleaaContributor
Hello,
I'm facing the same issue here. TC crashed with some error in module kernel32.dll. I have plenty or RAM, memory used by TC at the moment of crash is only 120 MB . This happened while trying to run a 100 user Load Test. Since then, I cannot access that project suite due to this error. Other project suites are ok.
Any ideeas?
Thank you,
Andrei
- saryaFrequent ContributorHey Andraei,
I had 4 GB of memory and now I installed another 4GB and start the load test for 70 users but still the problem came. Did you find solution for your problem? I am still having the same kernel32.dll error.
Thanks,
Sumedha
Hello,
Andrei:
Regarding the problem with opening your project suite, please send us the project suite (zip the entire project suite folder) so we could reproduce the problem and investigate it:
http://www.automatedqa.com/support/message/
Sumedha and Andrei:
As for the error that occurs during test execution, please follow the steps below to help us with the investigation:
1. Download a free trial version of AQtime 6, which is our profiling tool, from our web site. The trial can be requested on the following page of our web site:
http://www.automatedqa.com/downloads/aqtime/
2. Install the tool.
3. Start AQtime.
4. Select the 'File | New Project From Module...' main menu item.
5. In the Open File dialog, select the TestComplete.exe file and click Open.
6. Take a look at the AQtime toolbar - there is a combo box. Open it and select the "Tracing | Exception Trace Profiler" item.
7. Select the "Options | Options..." main menu command - the Options dialog will appear.
8. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
9. Click the Run toolbar button (the green arrow) or press F5 to start the profiling.
10. AQtime will start TestComplete and trace all exceptions that will occur in the application until it is closed.
11. Reproduce the problem in TestComplete.
12. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
13. Save the panel's contents to an HTML file and send me the file via our Contact Support form:
http://www.automatedqa.com/support/message/
Thanks in advance.- saryaFrequent ContributorHey Alex,
I ran the AQtime and sent the error log file through support mail.It gives me an error 80:file exists which I am not ableto figure out .
Thanks,
Sumedha
Hello Sumedha,
Do I get it right that the web page gives you an error when you submit your message?
If this is correct, please let me know the name of the file you are attaching - this may be an issue with our server, so I want to check.
Try renaming the file and sending the message again.- saryaFrequent ContributorHello Alex,
I did not understnad the meaning of this statement .
"Do I get it right that the web page gives you an error when you submit your message?
If this is correct, please let me know the name of the file you are attaching - this may be an issue with our server, so I want to check.
Try renaming the file and sending the message again. "
The HTML file I attached has the errors displayed in it that came while trying to run the project. Also error 80:file exists come when I run the load test .Sometimes it throws an error 80:file exists and most of the times kernel32.dll module error . I do not what this means error80:file exists.Which file is it talking about?
Please help me resolve this issue as I need to gear up on the load test and I right now I am not able to do anyhting becuase of the errors and test complete crashing.
Thanks,
Sumedha
Hello Sumedha,
Now I got it - you meant that TestComplete gives the "file exists" error, while I thought it was the "Contact Support" web page. Sorry for the confusion.
We have received your submission and I will get back to you with some results soon.- saryaFrequent ContributorHey Alex,
I have replied to the support mail and attached the dump files and the error events again.
Thanks,
Sumedha
Hello Sumedha,
Thanks, we have received it. I will get back to you with some results soon.- KatarzynaContributor
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