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lgrob's avatar
lgrob
New Member
5 days ago

Unable to get screenshot from device - Android App

Hi There

I'm unable to test a simple example Android App in TestComplete with a connected Android Tablet.
The Tablet is connected, the APK is imported as "TestedApp" and can be deployied over TestComplete, but I get everytime the "Unable to get screenshot from device." Message and I can't see anything:

TestComplete: Version: 15.77.6.7 x64
Microsoft Windows 10 Pro, 64-bit (10.0 Build 19045)

Tablet: Samsung SM-T736B (Galaxy Tab S7 FE 5G)
Android: 14

I simply created a new App in Android Studio (Narwhal 3 Feature Drop | 2025.1.3) just to check if a simple Project would be testable:
New Project -> Empty Activity ...

The listet Check shouldn't be a Problem, this is the Standard-Beginner-App.
I Also tryied to implement the mentioned FLAG... but this won't help too.

Does anybody have a suggestion?

Best regards

Lukas

Mobile Testing

1 Reply

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3
    2 days ago

    Hi Lukas. I don't do mobile testing myself, but if settings those flags has no affect. Then raise a Support Ticket with SmartBear, as it could be a bug in the latest version of TestComplete.