Forum Discussion

leeasdf9's avatar
leeasdf9
Frequent Contributor
11 years ago

The iexplore.exe process crashed

Hi, I receive this Error Message "The iexplore.exe process crashed" occasionally after open browser event. Everything else works fine, browser is still started and workflow is not interrupted. Test log just contains sometimes this crash message. Any advice to avoid this Error message?

It is not a blocking issue, i just would like to know why it happens and how to avoid this crash report.

Thanks.

Lee



Additional Info of TestLog:

Exception code: 0x0000005

Process identifier (PID): 7384.

Dump file: iexplore ue ca90d91e.dmp.
  • leeasdf9's avatar
    leeasdf9
    Frequent Contributor
    11 years ago
    Thanks Leo for your advises. You are right, it is more or less browser issue. Testcomplete just reported this ie crash as bug report. After i changed browser setting, it happens not so often anymore.

    Thanks and Br,

    Lee
  • neha_sharma's avatar
    neha_sharma
    Contributor
    11 years ago
    Include this function befire invoking the browser in your script:



      Sub closebrowser

        'A)This code should be called before executing any automation

        'on your machine, this will help if any unexpected page is open from

        'last executed failed automation

        'B)Need to update setup of Fire Fox for disabling crash recovery

        'To disable the crash recovery feature, set browser.sessionstore.resume_from_crash to false in about:config:

        'Type about:config in the Location Bar

        'Press Enter

        'Find browser.sessionstore.resume_from_crash

        'Double click to set it to false

       

        Dim objShell

        Set objShell = CreateObject("WScript.Shell")

        objShell.Run "%comspec% /c"

        'For Closing Firefox

        objShell.Run "taskkill /F /IM Firefox.exe"

        'For Closing Internet Explorer

        objShell.Run "taskkill /F /IM iexplore.exe"

      End sub
    • mgroen's avatar
      mgroen
      Frequent Contributor
      10 years ago

      Hi,

      since a couple of days my tests experience same problem: IE crashes during test execution.

      I run my tests against several browsers (FF, Chrome and IE10,IE11 and IE8). Chrome and FF execute OK, but tests run in IE results in crashing IE.

       

      When IE is crashing the exception code is 0x80000003 (see attached screenshot). IE version is 11.

       

       

      2015-04-09_15-48-07.png

       

      Does anybody have an idea?

       

       

       

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        10 years ago

        Hi Mathijs,

        I suspect that some MS updates, which have been recently installed, can cause the crash.