Forum Discussion

nathanginoza's avatar
nathanginoza
Contributor
5 years ago

TestExecute install fails with Error code -1, seeing previous installation even though not exists

This is on a Windows 10 Pro physical machine. This is the error:

Selecting Upgrade or Uninstall getting the error.

Blocked on this one, sent opened a ticket.

 

Thanks for any help on resolving.

 

Nathan

 

 

  • sonya_m's avatar
    sonya_m
    5 years ago

    I see that the issue was solved by removing certain keys before installing the new product version at the advice of the Support team. This is a general idea, but if anyone's facing a similar behavior, they should contact support to get directions on what keys to remove.

  • nathanginoza's avatar
    nathanginoza
    5 years ago

    this worked:

    Our developers want you to remove the following keys before install new version of TE:

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1440-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1440-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1450-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1450-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1460-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1460-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SmartBear\TestExecute\14.0


    Afterwards, try installing the latest release of TestExecute and see if the issue still occurs. 


  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    nathanginoza for such questions contacting support is a good way to proceed since this requires deeper investigation most probably. I found your ticket (00452204) please keep working with the support engineers there. We would really appreciate it if you share the results of your investigation with the Community too when you get them, thank you. 

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    I see that the issue was solved by removing certain keys before installing the new product version at the advice of the Support team. This is a general idea, but if anyone's facing a similar behavior, they should contact support to get directions on what keys to remove.

  • nathanginoza's avatar
    nathanginoza
    Contributor
    5 years ago

    this worked:

    Our developers want you to remove the following keys before install new version of TE:

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1440-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1440-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1450-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1450-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1460-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1460-8233-724BAC44AAF2}
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SmartBear\TestExecute\14.0


    Afterwards, try installing the latest release of TestExecute and see if the issue still occurs.