Howdy... I'll play around with it some more... but for now, I have an app, and say the Login page, has Username, Password fields, then Submit and Cancel buttons.... invoke SPY and get just th big red rectangle around the page, and NOT the individual items, its as if the SmartBear Extension was not installed (for anyone that has seen that happen, this is pretty much what I see)... but, the extension is indeed installed.... I have even deleted it and re-installed it... its there. But TestComplete is behaving like when its not there. So, I have even tried on a different app... same behavior. If I get a chance I can try and provide screen shots later.
Anyways, glad to hear it seems to working for others, but not yet for us.