Testcomplete 8 is not responding

Hi Santosh,



Sorry to hear you're having issues with TestComplete. To help us investigate the problem, please follow the steps below:



1. Download AQtime Standard, which is our free profiling tool, from our web site:

http://downloads.smartbear.com/AQtimeStdx86.exe



2. Install AQtime.



3. Start AQtime with the -NotOpenApp command-line argument. For example, you can use the following command line:

"C:\Program Files\SmartBear\AQtime 7\Bin\AQtime.exe" -NotOpenApp

4. From AQtime's main menu, select File | New Project From Module.



5. In the Open File dialog, select the TestComplete.exe file and click Open.



6. Take a look at the AQtime toolbar - there is a combo box with a list of profilers. Select the Tracing | Exception Trace Profiler profiler.



7. Select the Options | Options main menu command. The Options dialog will appear.



8. Select the Profiling Time | Event View | General category.



9. Under the Debug Events group, select the Generate dump on exception check box and specify the Dump folder.



10. Under the Exceptions group, set Depth shown to 100. Close the Options dialog.



11. Click the Run toolbar button (the green arrow) or press F5 to start the profiling.

AQtime will start TestComplete and trace all errors that will occur in TestComplete until it's closed.



12. Reproduce the problem in TestComplete.



13. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select Save All.



14. Save the panel's contents to an HTML file.



15. Open a support ticket and send our Support Team the generated HTML file and the dump (.dmp) files from the Dump folder.



Thanks in advance.

Hi

I attched  testcomplete dump file 

Plz help me support team

 

Hi Santosh,



Our support team has received your request M0101327. They will analyze the information in the dump file and get back to you shortly.