TestComplete 15.80: Mobile Recording on real Samsung device does not capture actions

We are using TestComplete v15.80 and recording mobile tests on a real Android device (Samsung). The device is detected correctly and the configuration appears to be fine - the application launches, the screen is visible in TestComplete, and the initial app screen is displayed (see attached screenshot). 

The issue occurs after pressing Record: we perform several actions in the mobile app (tap/scroll/text input, etc.) but no steps are saved. After stopping the recording, TestComplete generates an empty KeywordTest, as if no actions happened. 

Expected result: Actions performed during recording are captured as steps in the KeywordTest (or Script). 
Actual result: The KeywordTest is empty and contains no recorded steps.

Questions:
1) What are the most common reasons for mobile recording to produce an empty test when using a real Android device?
2) Are there any required permissions/servicess (e.g., Accessibility / agent) that may block recording if disabled? 
3) Do we need to close all Chrome/Edge other applications during mobile recording (we don't expect they affect it, but want confirmation)?

Environment:
TestComplete: 15.80
Device: Real Android Samsung phone
Test Type: Mobile UI recording (KeywordTest)