Forum Discussion

jkrolczy's avatar
jkrolczy
Regular Contributor
24 days ago

TC\TE Versions 15.70-15.71 - Unable to open due to license or token issue

Just checking to see if any users are experiencing this issue.

** NOTE: My license server is on-prem with no issues until 15.70-15.71

Recently after upgrading to 15.70 and eventually 15.71, on random days, after restarting my Hyper-Vs or using ones that have been up for awhile, when I start up TE mostly sometimes TC, I'll get a popup titled ' Redirect to Login...'

This is preventing TC\TE from opening for using to auth or token issue.

There are various files created to assist with TC\TE to start up correctly and have the correct auth\token\urls to open.

The ones:

TestComplete.auth
TestComplete.tokens

in the following locations

C:\Users\<WINDOW_USER>\TestComplete
C:\Users\<WINDOW_USER>\TestExecute

seem to not be updated or corrupted ???

When this issue is there, again you'll get a popup window titled - 'Redirect to Login...'

I have opened a Support Ticket and was provided steps to follow to resolve this issue,
but it still occurs randomly.

This is becoming more of an issue when scheduled runs occur and the issue happens.

Maybe the SmartBear folks in this community can explain from TC\TE startup to exit, what happens to these files that could be impacting them when TC\TE is started up the next time.

Thanks

  • jkrolczy's avatar
    jkrolczy
    Regular Contributor
    8 days ago

    Maybe someone can explain how the above files are touched are updated when not used or in use - technical explanation.

    Does something poll the license server periodically to update these files while the tools are not in use?

    What could be happening periodically during the day that would corrupt these files?

  • jkrolczy's avatar
    jkrolczy
    Regular Contributor
    2 days ago

    This issue where my TC\TE license get corrupted? for some unknown reason are automation Hyper-V machines and I have an On-Prem license server.

    By my luck, this issue just happened on Feb. 4, 2025.
    Doing the work-around supplied by SmartBear which takes some time when all the Hyper-Vs I have running for automation testing.


     

    • rraghvani's avatar
      rraghvani
      Champion Level 3
      2 days ago

      I'm finding a number of issues with the latest version of TC i.e. v15.72.60.7 (not relating to licenses) and I've logged 4 bugs.

      I can only suggest you to open a support ticket, but it seems like you have already done this.