Since the update to v9.10, performance is up, and I no longer get the annoying error 91's I was getting... However now I have a problem that renders TestComplete completely unusable.I get this message regularily on bening code that has always worked fine. So far this happens on two controls, one is a Janus GridEx, the other is ActiveBar3. Here is an example of the code causing the error:If Not DynaGridObj.Columns.Item(strColName).Visible ThenAs you can see it couldn't be simpler, yet the new TC9.1 refuses to work. We use this control EXTENSIVELY, to the point that I don't think a single of our 500 test units will run.I need a fix for this ASAP, cannot wait for the next build.

I'm not all out against TestComplete, far from it, but even you Alex need to acknowledge there IS a problem with the support on this product. Like others have said above, what is the point of a support forum if all the actual problems are redirected to private support and no actual solutions are posted here? I think that is the most frustrating issue here, you can search the forums, find MANY threads related to your problem, but actual TestComplete issues are always resolved in private and the solution is not shared. Even patches to fix some of these issues have to be requested in private. Why not just work the problem in public?

Hi Guys, As far as I know, our developers are preparing a fix to solve this issue. Please contact our Support team to try it.

No comments? I also opened a support ticket for this issue and still no answer.Does that mean I have to spend another hour reverting back to the also-buggy TC9.0?

I am currently working a ticket that addresses this issue as well.

So just to be sure, this is an issue with the TC application and there is a fix coming down the pike eventually?

TC9.1: The object invoked has disconnected from its clients.

TanyaYatskovska
SmartBear Alumni (Retired)
12 years ago

Hi Alex and Anjana,

As far as I understand, you are using different types of application (.NET in Alex's case and Web in Anjana's case). So, the source of the problem may be different. Could you please follow the steps below to help our Support team investigate the issue?

1. Run the Report Generator tool:

<TestComplete 9>\Bin\ReportGenerator.exe

2. Select the 'Launch/attach to TestComplete' option, and the tool will attach to the TestComplete process.

3. Run another instance of the Report Generator tool.

4. Select the 'Track application launch' option, specify the executable name of your app and click Next. The Report Generator tool will wait until the tested app is launched, and then will track all events in it.

5. Reproduce the problem.

6. Click the 'Generate...' button in both instances of the Report Generator tool and save reports to a local folder.

7. Send both reports to our TestComplete Support team.

Thanks in advance.
mkrapivner
New Contributor
12 years ago
I'm getting this error when accessing properties of MSAA objects in our C++ app. When I run the tests from Test Complete on my own machine, everything is fine and I can access the MSAA properties just fine. However, when I run tests from VMs using Test Execute, I'm getting this error most of the time, but not always.

The object invoked has disconnected from its clients

The line that has the error just acceses the "Location" property of an object, something like this:

if ((objItem.Location.SLeft==0 &&

objItem.Location.Width==0 &&

objItem.Location.STop==0 &&

objItem.Location.Height==0))

return false;

As I said, it works fine from Test Complete, but fails in Test Execute. We are using version 9.20 of both.

Any advice??
smarshall
Occasional Contributor
12 years ago
I am having the same exact issue when running the NativeWebObject on FireFox 23 and TC 9.31. The object exists within the Object Browser but we are getting "The object evoked has disconnected from its client." For some reason it happens in the same exact place everytime. Attaching the logs.
SmartBear-error-report-TestComplete.zip100 KB
SmartBear-error-report-firefox.zip787 KB
TanyaYatskovska
SmartBear Alumni (Retired)
12 years ago

Hi Sherry,

Could you please resend the reports to our TestComplete Support team?
samirc23
Contributor
12 years ago
Hi Tanya, i m having same issue any solution to this issue?

using TC 9.31
TanyaYatskovska
SmartBear Alumni (Retired)
12 years ago

Hi Sam,

Each issue may be specific. First of all, please make sure that you are using TestComplete 9.31 - the latest product version. If the issue persists, I suggest that you contact the Support Team.
safrrhmn
Occasional Contributor
11 years ago
So much issues with testcomplete. An automation tool can never have this less way of handling exceptions. I am having the same issue "The object invoked has disconnected from its clients". May be time to say say goodbye to Testcomplete..So frustated.
AlexKaras
Champion Level 3
11 years ago
Hi Saifur,

> So much issues with testcomplete. [...] May be time to say say goodbye to Testcomplete.

I really hope that the software you are testing and that is sold to the customers is of equal complexity and does not make customers to contact your support.

Please don't hesitate to let us know when you find another test automation tool that you will have no problems with.

P.S. I'm not working for SmartBear, see my signature below.

P.P.S. I hope that Support will post here a short summary of the problem status. I believe that the problem was for TC 9.x as nobody mentioned it for TC 10 yet.
safrrhmn
Occasional Contributor
11 years ago
Yes Alex I have found no reason myself. My co-worker opened couple of tickets with Testcomplete. All we heard from them is will be fixed in next release. And, when I am in trouble with something I , as well as other testers do, search trhough google for some kind of help. But all I find related to Testcomplete is only SmartBear documentation about TestComplete. Addition to that, this forum does not even have at least 90% answers of the questions asked by others. I have not found any answer or anything related to "The object invoked has disconnected from its clients" which is frustrating. BTW, we have decided to move to Selenium. What's the point of paying for a tool what does the samething a free tool can do, actually less than that.
AlexKaras
Champion Level 3
11 years ago
Hi Saifur,

My opinion is quite opposite, but this is a matter of personal choice.

This forum and http://www.sqaforums.com/forums/automatedqa-smartbear-testcomplete/?sort=lastpost&order=desc one are the most popular because they are visited by the SmartBear's Support (note, that these forums are not supported by the Support, support is provided based on the ticket created via http://support.smartbear.com/message/?prod=TestComplete). As you did not find a lot of other active forums on the topic, maybe this is because the existing are enough for most of users?

> All we heard from them is will be fixed in next release.

Do you think this is not good for the general-purpose product? (Note: next release, not next major version.) I understand, that for the products that are created/customized for one or several customers (e.g. ERP systems) it is OK to address every request from the customer and the sooner the better. But had you ever requested a bug-fix from MS, or Oracle, or HP (e.g. for QTP)?

Just wondering if you checked Selenium's issue base and how long does it take them to fix an issue or implement a feature request? Or you are seriously considering to fix very found problem yourself?

I hope that you will succeed with Selenium. For the sake of statistics, it might be interesting to count the time you will spend to setup Selenium and make it running, to find, setup and integrate the components to implement test logging and (more or less) convenient log navigation, to manage tests (something like test items in TestComplete), to implement data-driven approach and to do all other things that you will need to implement before your tests can be used as you like them to be used. Then convert this time into money (you may use your per-hour salary as a conversion coefficient). Then compare the obtained total with TestComplete's license price. Would be interesting to know the result. I'm serious. I don't have my personal exact figures, but indirect observations and talks to others make me thinking that the totals will be quite close to one another.