Am I the only one getting the impression that SmartAssist omnipresence as a gatekeeper, makes it impossible to simply open a Case with support?
Coupled with its useless advices, which take many explanations to end with "i cannot help you"; its ignorance of the current context, e.g. called from a TestComplete Documentation page, "which product are you referring to?"... this is unbearable!
3 months later. It is not better...
"Open a case" redirect to list of "maybe related links", and SmartAssist seems to be the only way to create a case.
From what I remember, it infers what it understands from the current conversation, and use it as a subject to create a case. As far as I know, this subject cannot be edited later!
I've just manage to have it create a case supposedly... except that 15' later this case still does not appear in my Manage Case list. Even with Logout/Login...
I wish we could still just fill out the form how it used to work.
The AI chatbot sucks ass.
I asked Smartbear to please allow us to fill out the form again, but they basically said no.
Hello, Its gone a step worse for me as our IT policy (complying to some ISO stuff) wont allow most plug-ins and anything (mostly) to do with Google Tag Manager stuff. so the Smart Assist is a dud for me/us.
Logged a ticket and promised with future enhancement to cover the subject. But, as usual, SmartBear loves to 'Close' ticket whilst they are not solved (love it, not)
My workaround is the same as what scot1967 suggested above.
or use this link...
Contact Support (https://smartbear.my.site.com/s/contact-support)
Champion Level 3I would by-pass Smart Assist and open a case through "TestComplete Help| Contact Support Team" or
https://support.smartbear.com/testcomplete/
Of course it is working now as I am trying to reproduce it... 😉
Thanks anyway for the confirmation that it is supposed to work, and be possible to create a case that way.
Just continue talking to SmartAssist once it has displayed the summarize page with the all assistance sources...
You can ask SmartAssist to open case then it will do for you in one liner. Later you can edit its details if require.
