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MarkSchofer's avatar
MarkSchofer
Frequent Contributor
4 years ago
Solved

Smart Bear Suddenly Stopped Recording

It has been working great, and then all of a sudden today it only recording cursory steps.  (URLS visited). It is now not recording any detailed steps such as entering user names, passwords, clicks or double clicks. I am on a remote server and have been using the remote server for about a month.

  • Marsha_R's avatar
    Marsha_R
    4 years ago

    See if this helps

     

     

10 Replies

  • Marsha_R's avatar
    Marsha_R
    Champion Level 3

    What changed? 

    Are you using a different browser?

    Did you update TestComplete?

    Is TestComplete installed on the remote server?

     

    • MarkSchofer's avatar
      MarkSchofer
      Frequent Contributor

      What changed? Actually nothing has changed.  I did reboot the remote server.

      Are you using a different browser? All testing today has been in Internet Explorer

      Did you update TestComplete? No we did not

      Is TestComplete installed on the remote server? Yes indeed it is.

    • MarkSchofer's avatar
      MarkSchofer
      Frequent Contributor

      I have rebooted the server and it seems to be working better. 
      Are there cases where the performance does actually degrade? 

      • Marsha_R's avatar
        Marsha_R
        Champion Level 3

        Only degradation I have ever seen on the TC is the app slowing down.  That being said, perhaps the browser was loading slow when you were recording so the objects weren't there yet when TC was trying to spy them.  

         

        Keep your log files and Visualizer files cleared out and make sure there isn't anything else running on the box, other than TC and whatever you are testing.  TC likes lots of memory and lack of that can bog things down too.