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stein_oddvar_ra's avatar
stein_oddvar_ra
Contributor
5 years ago

"Server not started" error on master after successfull tests

Hi,

We have started to get problems with our tests on one of our setups. Or setups consists of two slaves (running TestExecute) connected to a master (running TestComplete), and the tests are running in sequence on the slaves.

 

One of these setups has now started to fail: One of the slaves runs all the tests, but the other stops after running only a few of the tests (two or three tests). The log on the master says "Server not started", and the log of the successful test on the slave does not contain any failures.

 

I can successfully verify the failing slave from the master project, and ping, remote desktop and windows file sharing works both ways.

 

Host OS: Windows 10 Enterprise 2019 LTSB Build 1809

TC: 14.40.1658.7 x64

TE: 14.40.1658.11 x64

Distributed Testing
  • TanyaYatskovska's avatar
    TanyaYatskovska
    5 years ago

    Hi stein_oddvar_ra,

    I suppose this is a network issue. Try using the recommendations given in the Message - Verification failed help topic. Another possible solution is to use the IP address as a host name (instead of the network name).

     

    As far as I understand, all the tests are run successfully despite this error, right? You can also submit a request to our Support Team via our Contact Support web form - perhaps they can suggest more troubleshooting steps. 

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    5 years ago

    Hi stein_oddvar_ra,

    I suppose this is a network issue. Try using the recommendations given in the Message - Verification failed help topic. Another possible solution is to use the IP address as a host name (instead of the network name).

     

    As far as I understand, all the tests are run successfully despite this error, right? You can also submit a request to our Support Team via our Contact Support web form - perhaps they can suggest more troubleshooting steps. 

    • stein_oddvar_ra's avatar
      stein_oddvar_ra
      Contributor
      5 years ago

      Hi,

       

      Thank you for the suggestion. The "Verification failed" is not relevant. When I try to verify the slave, the verification succeeds.

       

      When I try to run tests, the slave runs one or two tests, then stop. On the master, the error "Server not started" can be found.

       

      I will contact support.

    • stein_oddvar_ra's avatar
      stein_oddvar_ra
      Contributor
      5 years ago

      There is nothing unusual in the logs on the failing slave. We can open the log of the last test that ran, and there is nothing there that indicates any problem. The next test is never started.

       

      The only error we get is on the master - the "Server not started" error.