Forum Discussion

sothqamb's avatar
sothqamb
Occasional Contributor
3 years ago
Solved

Screen elements in Chrome mobile view not detecting properly

TestComplete is having issues with both my Chrome and Edge (chromium based) in detecting objects properly while in the mobile view, and i'm not sure how to fix it. I am not having this issue with Fir...
Mobile Testing
Name Mapping
Object Recognition
Web Testing
  • ebarbera's avatar
    ebarbera
    3 years ago

    Hi sothqamb - 

     

    Even with a remote machine you can check the display settings. By default they are not always set to 100% so I would still suggest this as your first approach. It also could have to do with how you are using the browser in the smaller size. For this i would suggest running the TestComplete "Run Virtual Browser" operation to re-size the browser - to make sure TestComplete can properly identify elements within the re-sized window (https://support.smartbear.com/testcomplete/docs/keyword-testing/reference/web/run-virtual-browser.html)

     

    Let me know if you have additional questions. 

     

    Emma

ebarbera's avatar
ebarbera
Staff
3 years ago

Hi sothqamb - 

 

Is your screen display scaling set to 100% for any laptop/monitor screens you have open? If its not i suggest you change to 100% and try again. 

 

Let me know if this helps. 


Emma

  • sothqamb's avatar
    sothqamb
    Occasional Contributor
    3 years ago

    I am working remotely currently and have no way of changing/looking at any desktop scaling, but i doubt the scaling would be at anything but 100% as the computer is relatively new and i have never changed the scaling. If you have any other suggestions send them my way. Thanks!

    • ebarbera's avatar
      ebarbera
      Staff
      3 years ago

      Hi sothqamb - 

       

      Even with a remote machine you can check the display settings. By default they are not always set to 100% so I would still suggest this as your first approach. It also could have to do with how you are using the browser in the smaller size. For this i would suggest running the TestComplete "Run Virtual Browser" operation to re-size the browser - to make sure TestComplete can properly identify elements within the re-sized window (https://support.smartbear.com/testcomplete/docs/keyword-testing/reference/web/run-virtual-browser.html)

       

      Let me know if you have additional questions. 

       

      Emma

      • sothqamb's avatar
        sothqamb
        Occasional Contributor
        3 years ago

        Oh the 'Run Virtual Browsers' seems to have fixed the problem thank you!