Forum Discussion
EnservePete
10 years agoOccasional Contributor
Hi Helen,
I've done all that gone to upload my files and all it does is open a new support ticket so dont know if it's gone through or not either way theres no files attached is there any other way I can send you the files?
HKosova
Alumni
10 years agoHi Pete,
When you opened a support case, you should have received a confirmation email with the case number - this means your submission went through. There's also a link in that email to upload additional files - you can use it to upload your logs again to be sure.