Running TC crashes software in test.
I'm having an issue where when running test complete clicking on a certain button in the application I'm testing the software will crash when using test complete. However when running the test ma...
Forum Discussion
HKosova
Alumni
AlumniHi Pete,
Sorry you are having trouble. Could you please collect the crash logs to help our engineers troubleshoot it? Here's how:
- Run the Report Generator (<TestComplete>\Bin\ReportGenerator.exe).
- Select Launch/attach to TestComplete.
- Run another instance of the Report Generator.
- In that second instance, select Track application launch, specify your application file name without extension (e.g. winword), and click Next.
- Run your test and reproduce the crash/error.
- Click Generate in each Report Generator instance and save the logs.
Once you have the logs, please open a support ticket and attach the logs:
http://support.smartbear.com/message/?prod=TestComplete
Our support engineers will review them and get back to you.
Hi Helen,
I've done all that gone to upload my files and all it does is open a new support ticket so dont know if it's gone through or not either way theres no files attached is there any other way I can send you the files?
- HKosova
Hi Pete,
When you opened a support case, you should have received a confirmation email with the case number - this means your submission went through. There's also a link in that email to upload additional files - you can use it to upload your logs again to be sure.