Forum Discussion

abrooks4's avatar
abrooks4
Occasional Contributor
8 years ago

Right-click menu - Open with Adobe Reader

I'm attempting to open a PDF from the desktop using the right-click menu option. It runs successfully on the machine recorded, but fails on a different test machine. Any ideas why?     var folderV...
  • tristaanogre's avatar
    tristaanogre
    8 years ago

    There error is basically the same as before... something is incorrect in the mapping of some of the components.  Why it's using progman versus wndWorker I'm not sure.  However, I don't think re-recording is the answer.  If you have a test that works on one machine and doesn't on another, then there are differences between the two environments that must be accounted for somewhere in your test using conditional logic (if/then/else).  Likewise, your name mapping may need to account for those differences in environments.

tristaanogre's avatar
tristaanogre
Esteemed Contributor

Let's approach this a different way... 

...is it a requirement of your test to open the file from the desktop using the right click?  Or do you need to simply open the PDF file and confirm some contents? The reason I ask is that I know that navigating some of the objects of the Windows operating systems can get a bit tricky to nail down... if you don't have to, I always try to avoid that.

abrooks4's avatar
abrooks4
Occasional Contributor
8 years ago

Yes it is a requirement. We want to open by 1) launching the Adobe Acrobat application  2.) Launch App/File > Open from iManage and 3.) Right-click on PDF document on desktop to launch

 

  • shankar_r's avatar
    shankar_r
    Community Hero
    8 years ago

    Can you show us the screen shot or error message in the other Machine which is getting failed.

    • abrooks4's avatar
      abrooks4
      Occasional Contributor
      8 years ago

      Here is the contents from the 'Additional Info' tab:

      The test object was not found when executing the ClickItemR command:

      Aliases.explorer.wndWorkerW.SHELLDLL_DefView.FolderView

       

      The attached image named 'capture' shows the warning received and the image named 'screenshot' shows the pdf document residing on the desktop.

       

      • tristaanogre's avatar
        tristaanogre
        Esteemed Contributor
        8 years ago

        The warning indicates that the properties uses for mapping the linked object are insufficient for identifying it uniquely.  You have it mapped using index 3, it found one with index 2.  Looking in my own environment, I see something like 11 or 12 wndWorkerW objects under explorer.  And only one of them has the Shell child object.  That one has the Visible property set to "true".

        So... you need to edit your NameMapping properties for wndWorkerW to get rid of the index and add the "Visible" property set to true.