QAComplete cannot terminate TestExecute
I am currently using QAComplete in cloud to run tests on TestExecute in local. The QAComplete can run the test properly, but somehow it cannot close the TestExecute when I am using certain software. When running these tests, the whole test is done, but QAComplete will still count the time, and local TestExecute.exe is still shown as running.
Additional info is that my local is a Windows Server version computer. The other setup to use Windows10 works fine for all my tests. Can someone help to contribute to any suggestions? I'm currently thinking about some setting change in QAComplete or TestExecute.
This issue happened some time ago, then got recovered. Then it happened last week and now it got recovered again. I know that there are some company refresh change made to the computers, but not sure what may have caused the issue. For now this problem has not been observed, but chances are that it could happen again next time.