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AndiiiA's avatar
AndiiiA
New Contributor
11 months ago

OCR service failed to process the document

Since the your maintenance today we're encountering an OCR issue:

 

Details:
Image dimension: 46x41
Size: 755 bytes
Hash: 363b161c3a2f0e4d1c3dc9ca5607c401
Request execution time: 469 ms
Server: https://ocr.api.dev.smartbear.com
Status code: 500 (Internal Server Error.)
Error message: remaining connection slots are reserved for non-replication superuser connections.
 
Does anybody have the same problem? Is it a server issue?
  • vinniew's avatar
    vinniew
    11 months ago

    Hi All 

     

    I have tried replicating this on 15.55 / 15.53 and 15.50 

     

    It seems like it is working

     

    Can you check again ? 

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  • vinniew's avatar
    vinniew
    Staff
    11 months ago

    Hi All 

     

    I have tried replicating this on 15.55 / 15.53 and 15.50 

     

    It seems like it is working

     

    Can you check again ? 

    • AndiiiA's avatar
      AndiiiA
      New Contributor
      11 months ago

      Works also on our side now. The SmartBear Team also replied to our submitted ticket that it should work now, thanks.

  • Alex2287's avatar
    Alex2287
    Occasional Contributor
    4 months ago

    I am seeing this again all of a sudden. Are any of you seeing it again? I just opened a ticket.

    • ersarue's avatar
      ersarue
      New Contributor
      4 months ago

      It's the same here, for about half an hour now...

      It will be fixed by SmartBear I guess.

      • sukhadaa's avatar
        sukhadaa
        Occasional Visitor
        4 months ago

        Not working for us as well. raised a ticket with Smartbear

    • vinniew's avatar
      vinniew
      Staff
      4 months ago

      Dev team have resolved the issue, I have checked on my side and it works :) 

      • sonnenblume's avatar
        sonnenblume
        Occasional Contributor
        4 months ago

        Yeah, it is working again now here as well. Thanks!