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AndiiiA's avatar
AndiiiA
New Contributor
11 months ago

OCR service failed to process the document

Since the your maintenance today we're encountering an OCR issue:

 

Details:
Image dimension: 46x41
Size: 755 bytes
Hash: 363b161c3a2f0e4d1c3dc9ca5607c401
Request execution time: 469 ms
Server: https://ocr.api.dev.smartbear.com
Status code: 500 (Internal Server Error.)
Error message: remaining connection slots are reserved for non-replication superuser connections.
 
Does anybody have the same problem? Is it a server issue?
  • vinniew's avatar
    vinniew
    11 months ago

    Hi All 

     

    I have tried replicating this on 15.55 / 15.53 and 15.50 

     

    It seems like it is working

     

    Can you check again ? 

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  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    11 months ago

    Hi,

     

    There was an e-mail notification from SmartBear that they will have license server maintenance today (on Monday, Oct 23). This might be the reason of the problem.

     

    • Barry_R's avatar
      Barry_R
      New Contributor
      11 months ago

      Aware of the email but that should have finished by now.

       

  • Barry_R's avatar
    Barry_R
    New Contributor
    11 months ago

    Yes also having the same issue.

    The OCR service failed to process the document.

    Details:
    Image dimension: 61x30
    Size: 105 bytes
    Hash: e5abc0f9b0c325f4b7b3ac536b1308da
    Request execution time: 375 ms
    Server: https://ocr.api.dev.smartbear.com
    Status code: 500 (Internal Server Error.)
    Error message: remaining connection slots are reserved for non-replication superuser connections.