Forum Discussion

MHE's avatar
MHE
Occasional Contributor
7 years ago

Object spy unable to identify popup window in Chrome

Hi there,

I am doing automation test for website appliction. Object spy is unable to identify the popup window in Chrome browser.

Howevery my collegue is able to identify same popup with Chrome in her machine. It can't help after I reset browser's setting.

 

Please advise,

 

Thanks,

 

Michael

  • AlexKaras's avatar
    AlexKaras
    7 years ago

    Hi Michael,

     

    I would start from comparing versions and bitnesses of both TestComplete and Chrome on your and your colleague's machines and then proceed to check if the same version of TestComplete Chrome extension is installed in your and her Chrome.

     

  • MHE's avatar
    MHE
    7 years ago

    Hi Alex,

     

    I just updated lasted TestComplete and Chrome. It is working properly now.

     

    Thank you so much,

     

    Michael

  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    7 years ago

    Hi Michael,

     

    I would start from comparing versions and bitnesses of both TestComplete and Chrome on your and your colleague's machines and then proceed to check if the same version of TestComplete Chrome extension is installed in your and her Chrome.

     

    • MHE's avatar
      MHE
      Occasional Contributor
      7 years ago

      Alex,

      Thanks for quick repsonse.

      My colegue

      Test complete version:

      Version: 12.50.4142.7 x64
      My pc: Microsoft Windows 7 Enterprise, 64-bit Service Pack 1 (6.1 Build 7601)

      Chrome version:
      Version 70.0.3538.110 (Official Build) (64-bit)

      Test complete google extension version:
      Version
      12.0.2

      My version


      Test complete version:

      Version: 12.42.3048.7 x86  
      My pc: Microsoft Windows 7 Enterprise, 64-bit Service Pack 1 (6.1 Build 7601)

      Chrome version:
      Version 70.0.3538.102 (Official Build) (64-bit)

      Test complete google extension version:
      Version
      12.0.2

       

      Michael

      • AlexKaras's avatar
        AlexKaras
        Champion Level 3
        7 years ago

        Hi Michael,

         

        If you have active maintenence subscription, it should be free for you to update TestComplete. So, unless you have some reasons, I would recommend to update your version of TestComplete to at least 12.50 to match your colleague's.

        Also you may consider to try to update Chrome extension to the flavor that corresponds to the given version of TestComplete from this page: https://support.smartbear.com/downloads/testcomplete/chrome-patches/