Object spy in Testcomplete could not identify objects

Hi,

I encountered a very odd issue. I got two TC installed on two machines, and used them to test a same application. Yesterday both TC worked fine, but today one TC just could not identify controls (e.g. buttons, checkboxes, etc.) in the application, while the other still could.

Following are the snapshots when the two TC tried to identify an object

1.       TC that broken could not identify the button Start Page, and when navigate to Object Browser, the button is not under the application (Cashlite) treeview

        

     Please refer to Attached file, 3 and 4

2.       TC that is working could identify the button Start Page, and when navigate to Object Browser, the button is under the application (Cashlite) treeview

     Please refer to Attached file, 1 and 2

 

More information:

1.       For the broken TC, I restarted computer and even reinstalled TC, but TC still not work. And both TC could identify third party dialog, e.g. SaveAs dialog. (please to the attached file 5) So I reckon it is an issue with the application. But (go to 2)

2.       I open another application from my company. The result is same, the TC that is broken could not identify controls, while the TC that is fine could identify. So I reckon it is an issue with the machine. But (go to 3)

3.       The machine which has broken TC had the TC be working yesterday. So I reckon it is an issue with TC. But (go to 4)

4.       The TC in the other machine is exactly same as the broken one, and that TC just works fine. So now I reckon I need to go to forum for help. 



Thanks in advance.

 

Kai