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iaryan's avatar
iaryan
New Contributor
5 years ago

Jenkins build error "The operation cannot be performed, because the user session is disconnected."

I have a test environment where a remote server (Windows 2019 server) with Test Execute/Complete is controlled using a Jenkins Instance on a Linux server. Jenkins uses the TC plug-in, it uses a Jenki...
Jenkins
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Reshail's avatar
Reshail
Contributor
5 years ago

Hi iaryan ,

 

Since you close your connection your user is no longer available. The way I have handled this is by having a disconnect file which keeps the user available. I have shared the file, you will need to edit it and run it with administrator rights. This should solve your problem.

 

P.S this is obviously a text file you will need to change it after editing it to a .exe extension.

 

 

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Awesome, thank you Reshail!

     

    iaryan does it help?

  • iaryan's avatar
    iaryan
    New Contributor
    5 years ago

    Hi,

    Thanks for the suggestion, I am using the Jenkins plug-in for Test Complete which I understand maintains a user account open for the execution, the Test Complete tests that do not use the application under test UI (these use rest services) are successfully executed as part of a CI run daily but its the UI based tests that return the error message. I can see in the log successful user access for the virtual machine I am using.

     

    Thanks,

    Ivan

     

    • Reshail's avatar
      Reshail
      Contributor
      5 years ago

      iaryan,

      What error do you encounter then exactly? If you could tell us the error that comes up for the UI test cases. Because the plugin does not create a connection it only uses the active one. 

      Thanks

      • iaryan's avatar
        iaryan
        New Contributor
        5 years ago

        Hi,

         

        The error is  "The operation cannot be performed, because the user session is disconnected" so assuming because the non UI tests (rest services) are executed successfully then the connection is active?