Forum Discussion

Haiyangwhu's avatar
Haiyangwhu
Contributor
13 years ago

hasplms stops automatically

Hi there, I've installed TestComplete and TestExecute, but the hasplms service (Sentinel HASP License Manager) would stop in 15 seconds every time after i restarted it.



i've try methods below but unfortunately they're not work for me.



http://oca.microsoft.com/resredir.aspx?SID=17328&iBucketTable=1&iBucket=1641975630&BucketHash=2b3d3855b721bb82134213557f54dbb3



http://support.smartbear.com/viewarticle/43550/?_ga=1.147629490.468310111.1372329978



OS: Win7 professional SP1



Can some help me on this? Below is the event generated when service stops:



=========Windows Error Reporting============


Fault bucket 1641975630, type 1


Event Name: APPCRASH



Cab Id: 0


 


Problem signature:


P1: hasplms.exe


P2: 12.49.1.14179


P3: 4b295ae3


P4: hasplms.exe


P5: 12.49.1.14179


P6: 4b295ae3


P7: c0000005


P8: 000CB96D


P9: 


P10: 


 


Attached files:


 


These files may be available here:


C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_hasplms.exe_fd7c7e51e2dc1e76e3a67d2aaeb7c6cdc0c9aa14_09a9d596


 


Analysis symbol: 


Rechecking for solution: 0


Report Id: 2832c0f6-3318-11e3-84f9-005056b268a3


Report Status: 0







1 Reply

  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    13 years ago

    Hi Ocean,


     


    I suggest that you follow the steps of the online Licensing Troubleshooter - it contains a step-by-step instruction that may help you resolve the issue. To open the needed branch, choose the following answers one by one:


    1. I get an error message when starting a product.


    2. Cannot connect to the local Sentinel HASP License Manager.