Forum Discussion

rhuancattoni's avatar
rhuancattoni
Occasional Contributor
6 months ago

"Entry point not found" error when attempting to open the TestComplete application

Hello, I've installed the TestComplete 15 (15.63.22.7) on a virtual machine running Windows Server 2012 R2. When I open the application, I receive the following error: --------------------------- ...
  • rhuancattoni's avatar
    rhuancattoni
    6 months ago

    Hi, rraghvani

    I've opened a ticket with SmartBear support that was identified as a bug in the TestComplete version. 

    To resolve this temporarily I've downgraded the TestComplete v15.48 and it works. I'm waiting for a fix in a newer version, but I'm now good with this version.

    Thanks for your attention.

rraghvani's avatar
rraghvani
Champion Level 3

Either re-install the application again (.dll may not be correctly installed) or modify the application compatibility start up options.

Windows Server 2012 R2 is very old! It could be a KB or Hotfix preventing the application from loading.

rhuancattoni's avatar
rhuancattoni
Occasional Contributor
6 months ago

I've re-installed and tried to run the compatibility troubleshooter but the problem persists. Also, I've checked the Windows Update and all patches are installed.

The TestComplete 14 was working fine on this same machine. The problem is only occurring with Version 15.

I understand that this version of Windows is quite dated but, unfortunately, I need to run some specific tests in this environment.

Any other ideas?

    • rhuancattoni's avatar
      rhuancattoni
      Occasional Contributor
      6 months ago

      Will do! If I have success in resolving the problem I come back here to post the solution.

      Thanks!

      • rhuancattoni's avatar
        rhuancattoni
        Occasional Contributor
        6 months ago

        Hi, rraghvani

        I've opened a ticket with SmartBear support that was identified as a bug in the TestComplete version. 

        To resolve this temporarily I've downgraded the TestComplete v15.48 and it works. I'm waiting for a fix in a newer version, but I'm now good with this version.

        Thanks for your attention.