Hi LaTricia,
To help us investigate the problem, please follow the steps below:
1. Download AQtime Standard, which is our free profiling tool, from our web site:
http://downloads.smartbear.com/AQtimeStdx86.exe2. Install AQtime.
3. Start AQtime with the -NotOpenApp command-line argument. For example, you can use the following command line:
"C:\Program Files\SmartBear\AQtime 7\Bin\AQtime.exe" -NotOpenApp
4. From AQtime's main menu, select
File | New Project From Module....
5. In the Open File dialog, select the
TestComplete.exe file and click Open.
6. Take a look at the AQtime toolbar - there is a combo box with a list of profilers. Open it and select
Tracing | Exception Trace Profiler.
7. Select the
Options | Options... main menu command. The Options dialog will appear.
8. Select the
Profiling Time | Event View | General category.
9. Under the
Debug Events group, select the
Generate dump on exception check box and specify the
Dump folder.
10. Under the
Exceptions group, set
Depth shown to 100. Close the Options dialog.
11. Click the
Run toolbar button (the green arrow) or press F5 to start the profiling.
AQtime will start TestComplete and trace all errors that will occur in TestComplete until it's closed.
12. Reproduce the problem in TestComplete.
13. After the problem occurs, right-click somewhere within the
Event View panel (it is opened by default at the bottom of AQtime's window) and select
Save All....
14. Save the panel's contents to an HTML file.
15.
Open a support ticket and send our Support Team the generated HTML file and the dump (.dmp) files from the
Dump folder.
Thanks in advance.