Forum Discussion

shrutikapur's avatar
shrutikapur
Occasional Contributor
11 years ago

Catastrophic failure is displayed everytime I start my Testcomplete.

Details -



Catastrophic failureException address: 0x0A73ECC5  Exception code: 0xC0000005

Report number in session: 1

Session id: {BC00924D-3278-4B53-8A73-9CC39F0D14B7}

Session start time: 04/29/2014 01:00:08 PM

Session duration: 00:00:26

Product name: TestComplete

Product version: 9

Command line: "C:\Program Files\SmartBear\TestComplete 9\Bin\TestComplete.exe"





  • Ryan_Moran's avatar
    Ryan_Moran
    11 years ago
    The error is specific to an ADO / ODBC connection being held open.

    It may be another application that is holding the connections open.

    This may sound cliche, but have you rebooted?
  • shrutikapur's avatar
    shrutikapur
    Occasional Contributor
    11 years ago
    All the Ado connections are closed as far as I have seen.

    The Error appears evertime I open. Even on restarting Testcomplete.



    Can there be some other Issue ?
  • leahey's avatar
    leahey
    Occasional Contributor
    11 years ago
    Have you added any new custom plug-ins? 
  • Ryan_Moran's avatar
    Ryan_Moran
    Valued Contributor
    11 years ago
    The error is specific to an ADO / ODBC connection being held open.

    It may be another application that is holding the connections open.

    This may sound cliche, but have you rebooted?
  • Ryan_Moran's avatar
    Ryan_Moran
    Valued Contributor
    11 years ago
    You likely have something in your script that is opening numerous connections repeatedly then. Step through your test to see where this may be occuring. 
  • shrutikapur's avatar
    shrutikapur
    Occasional Contributor
    11 years ago
    I am also getting two more errors along with this on opening Testcomplete.

    may be they are realted.



    1. Testcomplete has encountered a problem in module tckddt.pls and needs to close.We are sorry for the inconvenience.(Attached screenshot).



    2. The type of elementyou are trying to add is Name mapping.An element of this type already exists.
  • shrutikapur's avatar
    shrutikapur
    Occasional Contributor
    11 years ago
    The name mapping error is no more there.It was cause of Duplicate namemapping files.

    But the other two remains.

  • Ryan_Moran's avatar
    Ryan_Moran
    Valued Contributor
    11 years ago
    In regard to the first error message you can try reinstalling Test Complete, and upgrading to the latest version 10.20.

    You may need to contact support if it persists.
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    11 years ago

    Hi Shruti,


     


    I guess that the structure of your TestComplete project was damaged for some reason.


    Let's check if you can successfully launch TestComplete from here: "C:\Program Files (x86)\SmartBear\TestComplete 10\Bin\TestComplete.exe" (Run as Administrator)


     


    If TestComplete crashes as well in this case, contact the Support Team as Ryan suggested.