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aprather's avatar
aprather
New Contributor
3 days ago

Can't delete ReportGenerator file during upgrade TC

I have 2 TC licenses. Each license for each laptop. TC popped up msg for upgrading to a newer version. I was able to upgrade on one laptop but not the other. During upgrading, it tried to uninstall a...
Hassan_Ballan's avatar
Hassan_Ballan
Icon for Champion Level 3 rankChampion Level 3
2 days ago

You may have an instance of Report generator running and you can validate that by checking your Task Manager for process name. In any case to avoid any file locking issues I suggest that you:

  1. Reboot
  2. UN-Install
  3. Install

Such steps should go around any file locking issues and it differ from upgrading an existing install as it will restore TestComplete UI customization to default.

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